Who We Are

HerbWhisperer™ Ltd is the data controller responsible for your personal information. ICO Registration Number: ZB757349.

If you have any questions about this policy, your data, or your rights, you can contact us at: info@herbwhisperer.co.uk

Privacy Policy

Intellectual Property Notice

HerbWhisperer™ is a registered trademark in the United Kingdom. All content on this website – including product names, formulas, text, images, and branding – is the intellectual property of HerbWhisperer Ltd and may not be copied or reused without written permission.

Privacy Policy
HerbWhisperer Ltd takes your privacy seriously. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what personal information we collect, why we collect it, how we use it, and how we protect it when you use our websites: https://www.herbwhisperer.co.uk and https://www.herbwhisperer.online (the "Site"). If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Information We Collect

Information We Collect
We may collect personal information about you in the following ways:

a. Personal Data (provided by you)

Name – to identify you for orders, consultations, or events
Email address – to send confirmations, updates, or newsletters (if you opt in)
Phone number (if provided) – to arrange deliveries or consultations
Postal address – to deliver products or written material
Any other information you choose to submit through forms on the Site

b. Automatically Collected Data (when you use the Site)

IP address – for security and fraud prevention
Browser type and version – to optimise how the Site displays
Pages visited and time spent – to help us improve content and usability
Device type – to make sure the Site works on different devices
Cookies and tracking technologies – for essential website functions and, if you consent, for analytics

2. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – for example, when you sign up to receive our newsletter.
Contract – when we need your details to provide a service you have requested, such as processing an order or booking a consultation.
Legitimate interests – such as improving our website, services, or communications in ways that do not override your rights.
Legal obligation – where we must keep records for tax, accounting, or regulatory purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide services – processing orders, booking consultations, and responding to enquiries.
To improve the Site – monitoring how the website is used so we can make it more useful and easier to navigate.
To communicate with you – sending confirmations, updates, or newsletters if you have chosen to receive them.
For analytics – understanding overall usage trends (without identifying individuals) to improve our products and services.
To meet legal requirements – maintaining records needed for tax, accounting, or regulatory compliance.

4. Sharing Your Information

We do not sell or rent your personal data. We only share it in limited circumstances, such as:

With service providers who support our business (for example, website hosting, payment processing, or email services), and only to the extent necessary.
With professional regulators or insurers, where required for compliance.
If required by law, such as for tax or safeguarding purposes.

All third parties are required to handle your data securely and in line with UK GDPR.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These may include:

Essential cookies – required for the Site to function (for example, remembering items in your basket).
Analytics cookies – to help us understand how visitors use the Site, so we can improve layout and content. These are optional and only set if you consent.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect how the Site works.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. In practice, this means:

Orders and payments – kept for 6 years to meet tax and accounting obligations.
Consultation records – kept for 7 years in line with professional standards and insurance requirements.
Newsletter sign-ups – kept until you withdraw your consent by unsubscribing.
General enquiries – deleted within 12 months once resolved.
Cancelled bookings – if you submit a consultation form but later cancel, your details are removed within 1 month.

After these periods, data is securely deleted

7. Data security

We take appropriate technical and organisational measures to keep your personal data secure. This includes restricting access to authorised personnel, using secure systems for storage, and reviewing our security practices regularly. While no system can be guaranteed 100% secure, we are committed to protecting your data from loss, misuse, or unauthorised access.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data
Restrict or object to how we process it
Withdraw your consent at any time
Opt out of marketing communications
Request a copy of your data in a portable format

If you wish to exercise these rights, please contact your practitioner directly in the first instance and cc info@herbwhisperer.co.uk. We will acknowledge and respond within one calendar month.

9. Your Right to Complain

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue quickly.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Online: https://ico.org.uk/concerns
Telephone: 0303 123 1113

10. Third-Party Links

Our Site may include links to other websites or resources. If you follow those links, please be aware that we are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any website you visit, as this Privacy Policy applies only to HerbWhisperer’s Site.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. Any updates will be published on this page with a new “Effective Date.” Please check back periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

HerbWhisperer Ltd
Email: info@herbwhisperer.co.uk
ICO Registration Number: ZB757349

Cookie Policy

This Cookie Policy explains how HerbWhisperer (“we”, “our”, “us”) uses cookies and similar technologies on our website: www.herbwhisperer.co.uk and www.herbwhisperer.online (the “Site”).

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function, improve performance, and provide insight into how people use it.

Types of Cookies We Use

Essential Cookies
Required for the Site to work properly. For example, remembering items in a form or allowing secure access to booking pages. These cannot be turned off.
Performance Cookies
Help us understand how visitors use the Site so we can improve it. We use tools such as analytics to see which pages are most used. No personal data is collected.
Functionality Cookies
Remember choices you make (such as language or region) to provide a more tailored experience.
Marketing Cookies
Used to deliver advertising relevant to your interests. We do not currently use advertising cookies.

We do not use cookies or tracking technologies to collect personal data beyond this Site’s functionality and analytics.

Managing Cookies
On your first visit you will be asked whether you want to accept or reject non-essential cookies. You can change your decision at any time through your browser settings or by revisiting the banner.

Guidance on managing cookies in your browser can be found at: www.allaboutcookies.org/manage-cookies

Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

Effective Date: 20ᵗʰ August 2025